FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?
As a dedicated B2B contract manufacturer, our pricing is determined dynamically on a custom OEM/ODM project basis. It depends entirely on your specific design complexity, sizes, combined material choices (such as Japanese-style Bonbon Drop, 3D embossing, or rhinestone alignment), and total order volume. We provide transparent, volume-based tiered pricing matrices to ensure maximum cost efficiency for global brand owners and distributors. Contact our sales engineering team with your blueprints to receive a precise quote within 24 hours.
Do you have a minimum order quantity (MOQ)?

Yes, we focus strictly on large-scale custom production and industrial contract manufacturing; we do not supply retail or minor wholesale stock items. Our standard MOQ starts from 1,000 sheets/pieces per design for premium specialty lines (such as Bonbon Drop, 3D puffy foam, and soft TPE jelly stickers) and 3,000 pieces for facial crystal jewels or temporary tattoo sets. For long-term strategic brand partners, we can offer flexible MOQ support during the initial R&D and market-testing phases.

Can you supply the relevant documentation?

Absolutely. Operating as an audited global supplier for leading international toy, infant, and cosmetics brands, strict compliance is our cornerstone. We provide comprehensive documentation packages upon request, including factory audit reports, EN71, RoHS material test compliance for European markets, CPSIA, ASTM safety data for American child care lines, and FDA skin patch test / SGS dermatological screening certifications for our cosmetic-grade fashion face jewels and body art lines.

What is the average lead time?

Our standard production lead time is typically 12 to 18 working days

after digital pre-production sample approval and deposit confirmation. High-precision prototype sampling takes 3 to 5 working days

. Thanks to our fully integrated, in-house multi-process production lines (encompassing printing, high-frequency welding, resin casting, and automated die-cutting), we maintain exceptional supply continuity and can prioritize accelerated rush-orders for global distributors during peak Q4 retail seasons.

Our standard production lead time is typically 12 to 18 working days after digital pre-production sample approval and deposit confirmation. High-precision prototype sampling takes 3 to 5 working days. Thanks to our fully integrated, in-house multi-process production lines (encompassing printing, high-frequency welding, resin casting, and automated die-cutting), we maintain exceptional supply continuity and can prioritize accelerated rush-orders for global distributors during peak Q4 retail seasons.

To ensure seamless international business transactions, we support professional B2B payment methods. Our standard terms are 30% T/T (Telegraphic Transfer) deposit in advance

, with the 70% balance paid prior to dispatch upon quality inspection approval. We accept secure payments via Bank Wire Transfer (T/T), West Union, and Alibaba Trade Assurance. For verified, long-term strategic clients with high-volume annual contracts, customized credit terms can be reviewed by our financial department.

What is the product warranty?
We guarantee 100% material integrity and manufacturing craftsmanship under strict ISO quality control protocols. Our industrial-grade adhesives ensure a shelf life of 1 to 2 years under standard dry warehouse conditions. Our cosmetics-line face gems and temporary tattoos guarantee 12+ hours of stage-ready, sweatproof wear without skin irritation. If any structural manufacturing defect or significant color deviation from approved pre-production samples occurs, we offer an ironclad replacement or refund policy within 30 days of cargo arrival.
Do you guarantee safe and secure delivery of products?

Yes, we employ enterprise-grade, heavy-duty seaworthy packaging designed specifically for international logistics. All specialty dimensional stickers (3D puffy, foam, and resin-filled Bonbon Drops) are packed with custom rigid protective dividers and moisture-absorbent desiccant packs to prevent compression or humidity damage during transit. Furthermore, we operate under strict physical and digital asset security, safeguarding your proprietary brand IP and licensed anime artwork

with ironclad confidentiality.

How about the shipping fees?
Shipping fees are calculated dynamically based on cargo gross weight, volume, selected shipping methods (Express, Air Freight, or Ocean Freight), and the destination country across Europe, North America, or Southeast Asia. We partner with top-tier international freight forwarders to offer competitive contractual rates for both EXW, FOB, and DDP terms. If you prefer, we are also fully compatible with your designated corporate forwarders for seamless freight-collect dispatch.

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